Dealing with a very strange bug here with the Agent Performance dashboard. The queue utilization metric remains at 0% despite agents handling conversations, causing a mismatch in our SLA reporting.
Metric: queue_utilization_percent
Value: 0.0
Status: Active Session
What’s probably happening here is that a WebSocket polling interval mismatch rather than a backend data issue.
Check if your dashboard client is throttling the GET /api/v2/analytics/conversations/details/query requests to avoid hitting rate limits, which might cause stale 0% values during high concurrency.