Hi all,
Could someone provide the correct request body for the PII scrubbing endpoint? The organization is attempting to automate data erasure for the Frankfurt region to ensure compliance with GDPR Article 17.
The API returns a 400 Bad Request when calling the following:
POST /v2/contact_center/data_scrubbing
{
"contact_id": "12345-abc-6789",
"scrub_type": "full_pii"
}
A previous community post suggested using a different payload structure for the EU region. The current configuration fails to remove the recording metadata.