Can’t get this config to load properly…
- Migrating Zendesk ticket history to Genesys Cloud Interactions API
- POST /api/v2/interactions returns 400 Bad Request
- Error: ‘Invalid field mapping for externalReferenceId’
- Using SDK v2.0.1 in Python script
- Unlike Zendesk’s flexible custom fields, GC requires strict schema adherence
- How do I properly map Zendesk ticket IDs to GC external references?