Zapier Webhook Trigger for Genesys Architect External Data Action

Architect & Flows
1

Having some config trouble here… I am trying to trigger a Genesys Cloud Architect External Data Action via a Zapier webhook using POST /api/v2/architect/flows/{flowId}/execute. I need to pass a JSON payload with user attributes, but the API returns a 400 error.

“Invalid flow input: missing required field ‘interactionType’”

Here is my cURL snippet:

curl -X POST https://api.mypurecloud.com/api/v2/architect/flows/123/execute -H "Authorization: Bearer <token>" -H "Content-Type: application/json" -d '{"divisionId": "456", "data": {"name": "Test"}}'

What is the correct JSON structure for the body?

2

Check your payload structure against the FlowInput schema; the endpoint requires explicit interactionType and flowId matching. Do not omit the flowId in the body if it differs from the URL path.