Hi Team,
During Inbound call, when the SIP server sends Request answer call to WWE, on click of Answer button in WWE pop up, the call is disconnecting.
The response message for the request answer call is sent with no SDP message as per my observation, because it is a browser based solution.
The response message for Zoiper or Eyebeam for the request answer call has SDP content .
Please suggest , how to solve answer call issue from WWE.
What is the extension DN configuration? It seems like incorrect configuration. Also would be great to see the T-Server log
Hi Kubig,
Apologize, there is a correction in my Initial Message. 
During Inbound call, when the SIP server sends Request answer call to WWE, on click of Answer button in WWE pop up, the call is Not answered.
There is No response message , 200 OK is not sent when Accept call is clicked in pop Up.
Where as , when we click the Answer button in Zoiper or Eyebeam in agent desktop, the 200 ok message is sent.
I have uploaded the Wire shark logs , captured in agent desktop in https://we.tl/u3WNcx8xNs
There is no 200 ok i found when i clicked the Answer call.
Please find my DN options,
DN options :
[TServer]
contact=*
dual-dialog-enabled=false
geo-location=hydjh2
make-call-rfc3725-flow=1
preview-interaction=false
record=false
refer-enabled=false
reinvite-requires-hold=false
reject-call-incall=true
reuse-sdp-on-reinvite=false
ring-tone-on-make-call=true
sip-3pcc-from-pass-through=true
sip-cti-control=talk
sip-enable-call-info=true
sip-enable-moh=true
sip-oos-enabled=false
transfer-complete-by-refer=false
use-register-for-service-state=true
SIP Server Log:
I think you should use Genesys Softphone rather then 3rd party softphones as there is no integration between WWE and 3rd party SE.
Zoiper or Eyebeam are not validated…not all sothphones support 3pcc…Bria does support and is validated. You must consider that
Thank You Kubig and Cavangaro.
I have no Issues with Endpoint here , 3cx / zopier /eyebeam works perfect .
My current Architecture:
In agent desktop - agent logs into Web based Workspace (WWE) (place * extenison) - For Data
In the same Desktop - he registers soft phone (zoiper/3Cx) - For Voice
During Inbound call , WWE pops up with Answer call alert as well as endpoint pops up with Answer .
If we answer from WWE , it fails , No response (200 OK) is being sent to Sip server.
If we answer from End point , response goes successfully.
Question : How to send response when we click on Answer call in WWE ?
Please suggest.
As said, that is 3PCC so seems your Softphone doesn’t support that order via CTI…so..no, not everything works fine
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So, u suggest us to keep answering in Endpoint , Not in WWE - Accept call pop Up.
???
Ohhh boy…install an endpoint that supports 3PCC…as said, Bria or as Kubig suggested the Genesys one
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Sure Cavangaro,
I will tru and update you.
Mean while,
find the sip log below with T-Lib message, when i click Accept button in WWE . Post which the call is not answered .
As i communicated earlier, No SIP message in this scenario.
– validate
– state check: ok
CIFace: Sent CRequest@6693140 RequestAnswerCall-WS_Node[1284]/77353
TNAEmulator::NotifyBackup()
@12:57:53.8930 [BSYNC] Trace: Send to backup (DCSIPSRV01_P) [892]:
@12:57:53.8930 [BSYNC] Trace: Sent
– NAData ClRq added
FinishRequest CRequest@6693140 RequestAnswerCall-WS_Node[1284]/77353
IFace stats: q=0 s=0
– complete
– NAData ClRq removed
TNAEmulator::NotifyBackup()
12:57:53.894: $*:CTI:SIP:ANSWER_CALL:1214111
2017-06-29T12:57:53.894 — CIFace::Request —
12:57:53.894: $-TLIB:CTI:Unknown:0:644
Ohhh man…you are using non supported SE which does not support 3PCC at all. Use the supported and tested SE and all will work as expected. Do not reinvent the wheel.