WrapUpCode returns null in /api/v2/analytics/details/queries

NICE CXone API & Integrations
1

Running a detail query for wrap-up codes returns null for every record, even though agents are definitely selecting one. The request body looks like this:

{
“dateFrom”: “2023-10-01”,
“dateTo”: “2023-10-02”,
“groupBy”: [“wrapUpCode”],
“filter”: [{“dimension”: “wrapUpCode”, “operator”: “exists”, “value”: “true”}]
}

  • Using Python SDK v2.0.1
  • Timezone set to Europe/London
  • API returns 200 OK
  • Tried adding wrapUpCode to groupBys and dimensions

Is this a known limitation or am I missing a field?