Running a detail query via the analytics API and the wrapUpCode field is coming back null for every record. Checked the interaction data in the UI and the codes are definitely there.
Using Python SDK v2.5.0. Here’s the request body:
{
"view": "interaction",
"dateRange": {
"startDate": "2024-05-01T00:00:00.000Z",
"endDate": "2024-05-02T00:00:00.000Z"
},
"filterType": "queue",
"filterId": "550e8400-e29b-41d4-a716-446655440000",
"groupings": [],
"select": ["wrapUpCode"],
"interval": "PT1H"
}
Response shows 200 OK but the data array has nulls. Tried adding wrapUpCodeName to select, same result. Is this a known gap in the detail view or am I missing a grouping? Seems like a query error on my end but the docs say it should be available.
Also tried the REST endpoint directly via Postman. Same nulls. Not sure if this is a limitation of the interaction view or if I need to use acw view instead. Anyone else hit this?