workspace dial pad option

Hi ,

In the WDE desktop , I want to display the Dialpad for both PSTN and SIP based calls . This works fine for SIP based calls but for PSTN based agents (TDM) as the call is accepted the dial pad is not shown . Is there any reason ?

I could assign the workspace privilege against the role as GA is not listing the workspace privilege when I click the Role privilege tab in GA.

Could anybody help ?

Hi dimitry any update? I have the same problem

Established Event is ok?
There could be a missing event

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