Softphone works a treat on Win2K under user A. Same PC, user B fails to get tserver connection (tconnect fails). Shouldn’t be Genesys, but any ideas? Can’t replicate on my site, no problems using same softphone. Win2K funny?
Softphone is adapted V5 starterapp. Works perfectly on same system, same site, same people, under NT4. V6 starterapp gets the same problem.
Solved it!
Customer had changed from Novell to Windows Network log in and in the process had capitalised SOME of the ids (eg smithj became Smithj). All became clear with a config server trace. Never underestimate the power of case sensitivity.
What do you mean with “same PC”. Is it the exact same physical machine with a different user login?
If it is a different machine as the StarterApp which comes with Genesys mostly uses precompiled ActiveXComponents it might be an Operating System issue.
Genesys does not recommend to use StarterApp as a softphone in any productive environment. It is ment to be a “starting point” for selfdeveloped solutions. You might want to look for a professional softphone solution.
Ralph is right there are literally hundreds of softphones available ranging from 100$ to $10,000 per package. You can either develop it yourself and/or let someone else do it for you, or buy it from someone who already did it.
From what I have seen so far, there is always a need to tweak the source from time to time, so, if you decide to outsource it or buy it, make sure that you have some kind of assurance or a guarantee that they will always be there for you.
Thanks, softphone is a developed one and successfully in full ime use under Windows 98. The problem was the customer changed logins when they changed OS.
Thanks for the replies.