Why does this setting trigger a silent failure during the weekly schedule publish process when we update role-based access control (RBAC) permissions for the scheduling team?
We are running into a blocker with our Genesys Cloud WFM instance (Region: US East). Last week, we attempted to tighten security compliance by restricting the “View Schedules” permission for the WFM_Scheduler role to only allow access to schedules within their assigned group. The intention was to prevent cross-group visibility. However, when I attempted to publish the new shift plan for this week, the publishing job failed without a clear error message in the UI.
The job status simply stuck at “Processing” for about ten minutes before reverting to “Draft”. I checked the API logs using the GET /api/v2/wfm/schedules/{scheduleId}/publish endpoint, and the response returned a 403 Forbidden error with the message: “Insufficient permissions to modify resources outside your scope.” This is confusing because the scheduler account has the WFM_ADMIN role, which should theoretically bypass group-level restrictions.
I suspect there is a conflict between the new RBAC policy and the internal logic that handles shift swaps and agent preferences during the publish cycle. The system seems to be trying to validate agent availability across groups, hitting the permission wall, and then aborting the entire publish rather than just flagging the specific conflict.
Has anyone else encountered this specific behavior with recent RBAC updates in WFM? I need to know if there is a specific API parameter or configuration flag I can use to force the publish while maintaining the security constraints, or if this is a known limitation with the current version of the WFM engine. We cannot delay publishing the schedules any longer as it impacts agent shift swap requests for the upcoming week.
Thanks for the help.