Why does this config cause a 400 Bad Request when pushing Genesys Cloud digital channel transcripts to ServiceNow via Webhook? The Architect flow executes, but the target REST API rejects the payload.
“Ensure the JSON structure matches the ServiceNow incident schema exactly, including mandatory fields like short_description and caller_id.”
Verified the mapping in the Data Action. The caller_id is populated from the user object. Yet, SNOW logs show 400 Invalid Field. Environment: EU1, ServiceNow Washington DC release. Is there a known encoding issue with special characters in the transcript field?