Why does this setting trigger a 400 error when mapping agent_email to ServiceNow? The Architect flow (v2.4) sends valid JSON to the /api/v2/analytics/events/query endpoint, yet the webhook fails.
- Genesys Cloud 2024-07
- ServiceNow REST API v2
- Data Action: Create Incident
The payload structure matches the docs, but the custom_attributes field returns null. Checking the debug logs shows the field exists in the conversation context. Is there a specific permission scope missing for nested object mapping?