Why does this setting block Zendesk skill mapping?
Mapping Zendesk groups to Genesys Cloud skills via the Platform API by updating organization attributes returns a 400 Bad Request with invalid_attribute_value. We are migrating from Zendesk Support and trying to automate skill assignment. The payload matches the schema, but GC rejects the external ID mapping.
- Validated JSON structure against the GC API docs.
- Verified the Zendesk group IDs exist and are active.