Hi,
I am trying to get status from Genesys Cloud for Agent Status, DN Status and Call Status. I come from 10 years of developing with … T-Lib (yes, that old!). I am a bit lost. I see Agent status in softphone, but it seems as I am missing a section of API document that shows me where to get DN and call status. Could someone please help?
I suggest to give a look to https://developer.genesys.cloud/
In Genesys Cloud it’s different than Engage.
You can get the Agents Presence, such as Available, Break, Meal, Meeting etc.
https://help.mypurecloud.com/articles/agent-presence-status-and-activity-indicators/
using the API
https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-users--userId--presences-purecloud
And you can get the Routing Status
https://help.mypurecloud.com/glossary/routing-status/
using the API
https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-users--userId--routingstatus
The above API methods are just one off requests, if you want to subscribe to get Notified about changes in the Agents Presence/Routing Status then you can use the Notification API