Where to find/activate SCI Alarm Conditions logs ?

Voice & Telephony
1

Searched forum, but doesn’t found any information about this question, sorry.

Since 2 days Alarm Conditions configured in SCI seems not to work properly, so I need to log Alarm Conditions events… but don’t know where. For processes like URS or TServer I activate logs directly from CME process properties, using “options → log” option.

Some tips ?

Regards.

2

Ok, found…

Mon Feb 06 18:11:26 2012.253 Standard storm solutioncontrolserver GCTI-43-10111 Cannot send email, errcode -1
Mon Feb 06 18:11:26 2012.253 Standard storm solutioncontrolserver GCTI-43-10315 Unable to execute AlarmReaction ‘800130800 richiamo da IVR.’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘800130800 richiamo da IVR.’ [from App ‘URS75’], error [SMTP: 554:SMTP server not ready for data]

Now I must understand why SMTP stopped working…

3

You could try telnetting to the SMTP port you specified and trying to send an email. Maybe security on your mail server.

See here: http://www.yuki-onna.co.uk/email/smtp.html

for smtp commands to test.

Bob

2 Likes