Where can I get ownerid except in the database?

NICE CXone API & Integrations
1

Hello everyone,
I have developed a Chat / Email Softphone application, because the email interaction need to update owner id information to ucs,
I would like to ask in addition to get data from the database , How can I quickly develop update ‘owner id’ to ucs?

(I currently have connecting 'interactin server' / 'stat server' /'chat server'/'email server'/'contact server' )
2

Why do you not use the existing PSDK methods for that (Request3RdServer for updating UCS information)?

3

Hi Kubig ,
May I ask you which is a method that ucs update owner id ?

4

As I have mentioned, you can use Requeset3RdServer, where you have to define Service as “OMInteractions” and method as “UpdateInteraction”, of course there must be key-value collection which contains ownerId, etc. You can easily get inspiration from WDE or application UCS logs at all.

5

Hi Kubig ,
Now I have using the methods to Update Interaction “Last Agent Data” , I’ve seen many times to WDE Logs ,
There are instructions on how to update in WDE Logs , But I want to know is how to get the value of owner id.

Can you give me some tips? Thanks