When used <Transfer> tag, GVP popgateway throwing weired error

ivr_genesys · May 22, 2008, 9:28pm

tag worked very well yesterday. When I execute today thru Webapplication , it is throwing the following error in PopGateway.

If I remove and continue with other tags I do not see this.

Does any one have any idea ? Is there any settings perhaps missing. We are using GVP7.5 and transfertype is set “TRANSFER THRU CTI”

Please share. Thanks.

Note: I edited the app URL while pasting here.

] 153C PageTransitionMgr.cpp:200 C=3:L=1:U=150 Error fetching Page: http://localhost:9080/mpApp/
[2008/05/22 21:18:46.684] 153C XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :XMLPAGE_NOTFOUND : File was not found ErrorURL: http://localhost:9080/myApp/: CCThread:Inbound PortNumber:2

[2008/05/22 21:18:46.716] 153C XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TRANSFERRED : REASON: IVR Failure and OTHER exception not defined. Error number = 3334. ANI=$ani$ DID=XX702 TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=yyy SessionID={730EE931-AAA7-4C0E-A7B0-1CFA215B7F0E} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found ErrorURL: http://localhost:9080/myapp/: CCThread:Inbound PortNumber:2

victor1 · May 23, 2008, 3:28am

Hi,

our GVP guy is out today (he is having his wisdom teeth pulled) but he should be back on Monday. Can you wait until then?

Vic

ivr_genesys · May 23, 2008, 9:31am

Thank you Vic. Yes it can wait.

victor1 · May 23, 2008, 11:56am

Well, I did see this in your log:

LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found

calling a wrong URL string perhaps?

Rene · May 23, 2008, 12:04pm

I do agree with Vic that requested web page isn’t accessible so PopGateway generates an error. Please check that your web application is running and referred page is accessible.

René

cavagnaro · May 23, 2008, 3:24pm

You can simply test it by clicking test on the application creation page and you should get valid web page

ivr_genesys · May 23, 2008, 5:15pm

Thanks to all of you. My web is up and running fine. It has absly no issues.

[2008/05/23 16:51:56.596] 1C54 XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TRANSFERRED : REASON: IVR Failure and OTHER exception not defined. Error number = 3334. ANI=$ani$ DID=XXXX TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=ivr SessionID={EF1B4CB9-B7B4-494E-9488-46006404F8EA} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found ErrorURL: http://localhost:8080/myApp/: CCThread:Inbound PortNumber:2

2008/05/23 16:52:08.517] 16C8 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{EF1B4CB9-B7B4-494E-9488-46006404F8EA}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 16:52:08.580] 1A98 CallError.cpp:153 C=14:L=1:U=1416 Session ID[{EF1B4CB9-B7B4-494E-9488-46006404F8EA}] : CALLERROR: Failed req = Unknown ErrorCode=INVALID_REQ
[2008/05/23 16:52:08.580] 1A98 CallError.cpp:211 C=14:L=1:U=1402 CallError : Call does not exist. Sessionid = {EF1B4CB9-B7B4-494E-9488-46006404F8EA}
[2008/05/23 17:11:54.010] 166C UDataResp.cpp:263 C=14:L=1:U=1406 UDataResp returned failure with result = ‘NoMatch’. sessionid={DE9063B0-EDF8-4167-A919-1456616DEB10}
[2008/05/23 17:12:01.588] 1C38 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:04.588] 1C38 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:04.588] 1F44 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:04.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:04.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
[2008/05/23 17:12:07.589] 1F44 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:07.589] 15E8 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:07.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:07.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
[2008/05/23 17:12:10.589] 15E8 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:10.589] 1C38 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:10.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:10.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.

cavagnaro · May 23, 2008, 5:22pm

Can you post your code? The error shown is very explicit on a missing file…

ivr_genesys · May 23, 2008, 6:29pm

Hi Cavagnaro

This code worked very well 2days ago and it did transfer. I am not sure what has chaned on the GVP side it is not transferring now. It simply hanging in the air. All I am doing is simple to test it out. Appreciate your help.

NOTE: Include is truly including the jsf. When I ran teh jsp it is showing me the complete VXML page.

<%@ include file=“util/Header.jsf”%>

<%
/**

*/
%>
<%
logger.debug(“Entered into this JSP”);
%>

Connection with the callee established: transfer executed

	  <block>
			    <prompt>You are Welcome 
			     </prompt>
	  </block>	     
			    			     
      <transfer name="manualTransfer"  dest="12345" bridge="false" />

<form id="End">
<block>
      <exit/>
</block>

<%
logger.debug(“jsp:: Existing the Form”);
%>
<%@ include file=“util/Footer.jsf”%>

Keith · May 26, 2008, 3:57am

what reason displayed when you access to jsf page by browser?

Even if the log is seen, causes other than ‘VXML file Not Found’ are not found.

cavagnaro · May 26, 2008, 2:05pm

What is 12345? A valid destination?

ivr_genesys · May 27, 2008, 3:32pm

Hi All
Never mind. After restarting the Tserver, it fixed the problem by itself.Thanks to all of you. Really weired.

cavagnaro · May 27, 2008, 3:39pm

Id say that by some reason that 12345 stopped being monitored.

sapnakori · May 29, 2008, 5:12pm

I’d think the application which stores the destinations did not register this DN and could not process it… when the Tserver restarted, it might have re-registered all the DNs as it would when it came up- just another thought…hope it made sense…