When set threshold more than 1 threshold on Statistic, CCPulse+ return wrong ACT

NICE CXone API & Integrations
1

I’m using The latest CCPULSE++ Version 8.1.000.25 When set threshold more than 1 threshold on Statistic, CCPulse+ return action status was not corrected. I have set threshold “Statvalue > 0” then return Action with Green Status at statistic “Waiting” but when the value increase to 1. The Green Status is correct but when statistic decrease to “0” Green status still exit.
When statistic decrease to “0” CCPulse+ should reset background to default color. ***version of IP_CCPulsePlus_8000051b2_ENU_windows. I’m not found this issue in same script.

Anyone ever found this issue ?

Pranpong

2

I guess,that the behavior which you describe is correct. If you set following treshold:

statistic_value > 0 → change color

so this means in practice,if value is:

  1. 1 < value > 0 = change color
  2. value > 0 = change color
  3. value = 0 = not change color
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