What syntax is correct for Filters section in Statserver?

Voice & Telephony
1

Hello All,

I am trying to see Reason code in CCPulse.

Agent using GAD 7.6 with SIP server.

What syntax is correct for Filters section in Statserver?

  1. Lunch=PairExists (“ReasonCode”,"Lunch”)

  2. Lunch=PairExist (“Not ReadyReasonCode”, “Lunch”)

  3. Lunch=PairExists (“ReasonCode”,“39”)

  4. Lunch=PairExist (“ReasonCode”,“Lunch”)

  5. Lunch=PairExists (“ReasonCode”, 39)

Thanks

2

You can check that on TServer logs for a correct handling of your scenario

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3

(Never met anyone called CCPulse before… I wonder if that is a Forename or a Surname… :slight_smile: )

You need to determine if you are attaching a KVP or using the in-built Options you have developed for GAD. The following are correct, for the correct setting/attached data types;

Using attached data (KVP):

Lunch=PairExist (“ReasonCode”,“Lunch”)

Using a GAD NotReady Code:

Lunch=(Reason = “Lunch”)

As cavagnaro says - check your TServer logs and see if you have either of the above, as the correct handling for you…

Tony

4

Hi,

The best approach would be checking logs of TServer as suggested by Cavagnaro and Tony.

Support of reason codes in GDesktop is a bit strange when it comes to attaching reason code to a call. There are two modes available that determine the way how reason codes are attached:

  • default mode - let’s have Action Code “Lunch” with code “1” defined in CME. Following key is attached to a call

    message RequestAgentNotReady
    AttributeAgentWorkMode 0 (Unknown)
    AttributeExtensions [2] 00 00..
    AttributeThisQueue ‘…’
    AttributeReferenceID 13325
    AttributeReason [12] 00 01 00 00..
    ‘Lunch’ ‘1’
    AttributeThisDN ‘…’

  • advanced mode - should support “standard” way of attaching reason code (key “ReasonCode”, value is a number) but that configuration isn’t supported on all switches

See “GDesktop 7.6 Deployment Guide”, chapter “Configuring NotReady Reasons and Work Modes” for more information.

Hope it helps you
René

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