What is the correct way to handle BYOC network timeouts during WFM schedule publish?

Voice & Telephony
1

What is the standard approach to handle BYOC network timeouts during WFM schedule publish?

The weekly Chicago publish fails when the WFM module tries to validate agent availability against the BYOC edge. The API returns a 504 error before the schedule locks.

{
 "error": "Gateway Timeout",
 "code": 504,
 "details": "BYOC edge unreachable during schedule validation"
}

This blocks shift swap approvals for the entire week.