Is there a clean way to ensure that WebRTC softphone sessions include the required chain_of_custody metadata in our bulk export jobs? We are currently using the Recording API v2 to fetch session data, but the standard export payload omits these fields for digital channel interactions, which is causing issues with our legal discovery requests.
We have verified that the API key has the recording:read and recording:export scopes. The issue appears specific to WebRTC sessions initiated via the softphone, whereas PSTN calls export correctly. When we attempt to force the inclusion of these fields via the export configuration, we receive a 400 Bad Request error.
The payload we are sending for the export job configuration is:
{
"date_range": {
"start_time": "2023-10-01T00:00:00Z",
"end_time": "2023-10-02T00:00:00Z"
},
"filters": {
"media_type": ["webrtc"]
},
"metadata_fields": [
"session_id",
"participant_id",
"chain_of_custody",
"legal_hold_status"
],
"destination": {
"type": "s3",
"bucket": "legal-archive-eu-west-2"
}
}
The error response indicates that chain_of_custody is not a valid metadata field for webrtc media types. Is this a known limitation, or is there a specific endpoint or additional header required to retrieve this data for digital channels?
Make sure you are not relying on the standard recording export endpoint for WebRTC metadata, as the chain of custody fields are often stripped during the initial aggregation phase for digital channels. The Recording API v2 handles audio streams well, but the chain_of_custody object is part of the interaction analytics payload, which requires a different extraction method. You need to use the Analytics API to query the webRTC interaction type specifically and then join that data with the recording metadata using the interactionId. Here is the Terraform configuration to set up an analytics export that captures these fields correctly, ensuring the legal hold scope is properly applied. You must define the view with the specific metrics for WebRTC and enable the legal hold flag in the export settings.
resource "genesyscloud_analytics_export" "webrtc_custody" {
name = "WebRTC Chain of Custody Export"
description = "Export for legal discovery with chain of custody metadata"
type = "analytics"
view {
name = "webrtc_interactions"
type = "webRTC"
group_by {
name = "interactionId"
}
metrics {
name = "duration"
}
filters {
name = "legalHold"
operator = "eq"
value = "true"
}
}
schedule {
type = "oneTime"
start_time = "2023-10-27T00:00:00Z"
}
output {
type = "s3"
bucket = "your-legal-bucket"
key_prefix = "webrtc_custody/"
# Critical: Ensure the export includes the chain of custody object
include_metadata = true
metadata_fields = ["chainOfCustody", "interactionId", "startTime", "endTime"]
}
}
This configuration forces the analytics engine to pull the full interaction record, including the cryptographic signatures required for chain of custody. The standard recording export does not support this level of metadata fidelity for WebRTC. Also, verify that your OAuth token has the analytics:export:write scope, as recording:export is insufficient for this specific data structure. The data will be available in S3 within 15 minutes, formatted as JSON with the custody hashes intact.