Just noticed that our weekly WFM schedule publish at 10:00 AM CST is causing unexpected failures in our Genesys Cloud bot training pipeline. When we push the new agent availability, the intent classification accuracy drops significantly for the next 15 minutes.
We are seeing HTTP 409 Conflict errors on the /api/v2/analytics/bots endpoint during this window. The error payload suggests a race condition between the WFM schedule update and the bot’s confidence threshold recalculation. Our bots are configured to learn from real-time interactions, and the sudden influx of schedule-related API calls seems to be overwhelming the training job queue.
Has anyone seen this specific interaction between WFM publishing and bot model training? We are running Genesys Cloud US1, standard edition. The issue resolves itself after the WFM job completes, but the temporary degradation in bot performance is impacting our CSAT scores. We need a way to decouple these processes or at least buffer the bot training requests during the publish window.