Wfm schedule publish failing with 403 after sso update

Administration
1

Just noticed that publishing the weekly schedule via api is throwing a 403 forbidden error. using sdk 3.2.0 and the service account still has the wfm_admin role. did the recent sso changes break the token scope for workforce mgmt endpoints or is it a cache issue?

2

Make sure you verify that the Service Account’s token scope explicitly includes wfm:schedule:write after the SSO refresh.

{
 "scope": [
 "wfm:admin",
 "wfm:schedule:write",
 "wfm:schedule:read"
 ],
 "grant_type": "client_credentials"
}

The recent SSO updates often strip down legacy wfm_admin broad scopes to adhere to stricter least-privilege models. While wfm_admin sounds comprehensive, the underlying token issuance logic now requires explicit write permissions for schedule publishing endpoints. Check the Service Account settings in the Admin portal under Security > Service Accounts. If the scope is missing, add it and regenerate the client secret. This is similar to how BYOC trunk credentials require specific SIP registration scopes; generic admin roles no longer bypass endpoint-specific permission checks. Clearing the local SDK token cache is also recommended to force a fresh token request with the corrected scopes.

3

What’s happening here is that wfm_admin role assignment does not guarantee wfm:schedule:write scope in the OAuth token post-SSO sync. Verify the decoded JWT payload. If the scope is missing, update the client application permissions in the Admin portal. This strict scope validation is standard for AppFoundry integrations using client_credentials grants.