My current config is completely failing after the Tuesday schedule push. Agents with shift swaps in Chicago are stuck in the digital queue despite showing ‘available’ in WFM. The /api/v2/wfm/schedules endpoint confirms the swap, but routing fails.
{
“errors”: [
{
“code”: 409,
“message”: “Conflict with existing schedule constraint”,
“parameter”: “shiftSwapId”
}
]
}