Stuck on a persistent 403 Forbidden error when attempting to export workforce management audit logs for our weekly compliance review. The issue specifically impacts our Chicago team’s schedule adherence reporting. We recently migrated to a new SSO provider and now the standard WFM admin role no longer has permissions to pull the detailed agent activity logs required for our security audits.
The API endpoint /api/v2/wfm/scheduling/audit-logs returns a forbidden response despite the service account having the wfm:admin scope. This is blocking our ability to generate the necessary reports for the upcoming quarter. The error payload indicates a missing permission, but the role configuration in the admin portal shows all WFM permissions granted.
{
"message": "Forbidden",
"status": 403,
"code": "forbidden",
"details": "Insufficient permissions for resource: wfm:audit:read"
}
We have verified the service account credentials and confirmed they are active. The issue appears to be related to the SSO integration not correctly mapping the custom attributes to the Genesys Cloud roles. Our security team requires these logs to be exported in a specific format for archival purposes. Any insights into how the SSO mapping affects WFM audit log access would be greatly appreciated. We need to resolve this before the end of the week to meet our compliance deadlines.