Trying to subscribe to conversation events via the notification API WebSocket. I’m sending the subscription request to wss://api-us.genesyscloud.com/v2/analytics/events but keep hitting a timeout after 30 seconds. The auth token seems valid since I can hit other endpoints fine. Here’s the payload I’m sending:
{"id": "sub-1", "method": "subscribe", "params": {"eventTypes": ["conversation.update"]}}
Any idea why it’s hanging? The docs mention a handshake step but I’m not seeing where that fits in.