WebSocket subscription timeout on Genesys Cloud notification API

Trying to subscribe to conversation events via the notification API WebSocket. I’m sending the subscription request to the notification streaming service but keep hitting a timeout after 30 seconds. The auth token seems valid since I can hit other endpoints fine. Here’s the payload I’m sending:

{"id": "sub-1", "method": "subscribe", "params": {"eventTypes": ["conversation.update"]}}

Any idea why it’s hanging? The docs mention a handshake step but I’m not seeing where that fits in.

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