How do I stabilize the WebSocket connection when bridging Genesys Cloud AppFoundry with NICE Cognigy? The connection drops every 30s and audio latency jumps to 2s. Using the standard SDK listener but getting no reconnection events.
How do I stabilize the WebSocket connection when bridging Genesys Cloud AppFoundry with NICE Cognigy? The connection drops every 30s and audio latency jumps to 2s. Using the standard SDK listener but getting no reconnection events.