WebSocket disconnects during JMeter load test on Genesys Cloud

• Genesys Cloud 2024-1
• JMeter 5.6.2
• 200 concurrent threads

Is it possible to increase the WebSocket connection limit per user during load testing? The system drops connections after 100 active sessions with a 1006 error code. The JMeter config is standard, but the platform seems to throttle the connections aggressively. Need to know if this is a hard limit or a configuration setting in the admin console.

The problem here is conflating load test artifacts with production export failures. High concurrency in JMeter masks the actual root cause, which is often a malformed webhook payload triggering a 403…

• WebSocket timeout configurations
• JMeter thread group pacing
• Genesys Cloud rate limiting policies
• Connection keep-alive headers