Okay, so we’re hitting this weird edge case with conversation detail events over WebSocket - specifically conversations.v2.detail. We’ve got an Architect flow that’s subscribing to a bunch of topics - about 50 different conversation IDs - all at once. From what I’ve seen, the initial connection and event stream is fine, but after a reconnection (which, let’s be real, are baked-in with these things), we’re consistently missing events. Not all events, just… some.
It’s a pain because we need every single detail event to update our internal state. Polling isn’t an option, it’ll kill the API allowance. We’re trying to build something that reacts in real-time, and the intermittent gaps just make it unreliable. The WebSocket handshake looks clean, though, just in case. Here’s the initial connection sequence:
GET /api/v2/conversations/websockets/subscriptions HTTP/1.1
Host: api.genesyscloud.com
... other headers ...
HTTP/1.1 101 Switching Protocols
Upgrade: websocket
Connection: Upgrade
Sec-WebSocket-Accept: s3pQLQHkA8sdASDfghjkl
... other headers ...
We’ve tried a few things:
- Increased
maxEventBufferto 200 - didn’t seem to help. Still losing events. - Implemented a more aggressive heartbeat - sending pings every 5 seconds, but it just seems to trigger reconnections faster.
- Reduced the number of topics in the initial subscription - down to 10. It’s…slightly better, but events still drop after reconnect.
- Checked the Genesys Cloud status page - no reported issues.
The EmbeddableClientAppSdk version we are using is 5.3.15. We’re just yeeting this into prod hoping to fix it before it explodes. Anyone else running into this with bulk topic subscriptions? Is there a known limit on the number of topics you can reliably subscribe to simultaneously? It feels like we’re hitting some internal resource limit, but there’s nothing in the docs that clearly spells it out.