Why does this setting in the Genesys Cloud bulk export configuration result in missing transcript metadata for WebRTC sessions when pushing to our S3 bucket for legal discovery? We are processing a batch of digital channel recordings and the JSON payload lacks the recordingId linkage.
“Metadata validation failed: Recording ID not found in manifest”
The media files exist, but the chain of custody is broken. Is this a known limitation for WebRTC exports?
TL;DR: Ensure the bulk export job explicitly requests the transcripts metadata type and that the WebRTC sessions have completed their transcription lifecycle before the export window closes.
The easiest way to fix this is to verify that your bulk export configuration is correctly scoped to include transcript data, as the default export often only pulls media files and basic interaction metadata. When pushing to S3 for legal discovery, the recordingId linkage is critical, but it relies on the transcription engine finalizing the job. If the export runs before the transcript is fully processed and associated with the interaction ID, the manifest will fail validation.
Check your Bulk Export API payload. You need to ensure the metadataTypes array includes transcripts and recordings. Here is a sample configuration snippet for the export job creation:
{
"name": "Legal_Discovery_Export",
"type": "interactions",
"metadataTypes": [
"recordings",
"transcripts",
"interactions"
],
"filters": {
"interactionTypes": ["webchat", "voice"]
}
}
Additionally, review the timestamp of the interactions. WebRTC sessions, particularly those involving complex media handling or third-party integrations, can have a latency in transcription completion. If the bulk export window closes while the transcript is still in a processing state, the recordingId may not yet be linked in the final JSON payload. A common fix is to add a buffer period or re-run the export specifically for those failed IDs after confirming the transcription status is completed via the /api/v2/recordings/transcripts endpoint. This ensures the chain of custody remains intact for your S3 archive.