Stuck on a metadata gap for WebRTC softphone sessions. Our legal hold process requires chain-of-custody logs, but the bulk export job omits the agent_id for softphone calls. Voice calls work fine. The S3 manifest lacks the source identifier. Using Genesys Cloud v2 API. The export job completes with 200 OK, but the data is incomplete for discovery.
export_config:
format: "wav"
include_metadata: true
channel_type: "webrtc"
Any idea why softphone metadata is excluded?