The migration sprint is tracking behind schedule because the desktop configuration isn’t accepting the new media region settings. CXone version 2024.10.1 is throwing a 422 Unprocessable Entity when saving the WebRTC endpoint policy. The error payload points to invalidCodecPreferences even though the exact G.711 and Opus strings were copied from the PureConnect legacy config.
Risk mitigation calls for freezing the agent onboarding until this resolves. The hybrid operation model relies on the softphone staying active while the IVR cutover happens next Tuesday. Console validation seems to expect a SIP trunk identifier instead of the WebRTC media server tag. Not sure if the routing region needs to match the media region or if that’s a separate compliance check. The documentation mentions browser fallback but doesn’t clarify the payload structure for the desktop app.
Logs show WebRTC handshake timeout on the test agent machine after the policy save fails. The rollout window is tight and the config panel is doing jack all when users hit save. Cache clears and role reassignments just revert to the default codec set. Any guidance on the correct admin path for this validation step?
Checking the audit trail now…