Looking for advice on interpreting WebRTC performance metrics in the Performance dashboard. Our EU-FR region shows a 400ms latency spike during peak hours, specifically affecting the ‘Premium Support’ queue. The softphone logs indicate packet loss, but agent adherence reports remain stable. Is there a specific view to correlate network jitter with conversation detail data? We need to determine if this is a regional infrastructure issue or a configuration error within the routing strategy.
This is caused by network jitter affecting the WebRTC handshake, not the recording pipeline. For legal discovery, ensure the exported transcripts include the network_quality metadata tag to document the degraded session. The Recording API separates media health from transcript integrity.
Note: Verify S3 bucket permissions before bulk exporting these high-latency sessions.