Is it possible to isolate WebRTC jitter issues causing schedule adherence penalties in the America/Chicago region? Agents on Softphone v1.2 are reporting 200ms+ latency spikes that trigger false adherence violations during peak shifts.
Is it possible to isolate WebRTC jitter issues causing schedule adherence penalties in the America/Chicago region? Agents on Softphone v1.2 are reporting 200ms+ latency spikes that trigger false adherence violations during peak shifts.