I’m curious as to why the Genesys Cloud WebRTC softphone fails to initialize with a 401 Unauthorized error during our Zendesk Talk migration?
We are replacing the Zendesk browser-based audio widget with the native Genesys Cloud softphone. The API calls to configure the WebRTC endpoint succeed, but the media session never establishes. We have verified the agent permissions and browser compatibility. Any insights on the configuration mismatch?