{"error": "FORBIDDEN", "code": 403, "message": "Invalid OAuth token scope"}
The Architect flow triggers a Data Action to create an incident in ServiceNow via REST API. The GC webhook payload includes valid headers, yet ServiceNow rejects the request. The flow works for standard IVR interactions but fails specifically when initiated from a WebRTC softphone session. The token seems valid for other endpoints. Is there a scope limitation for digital channel webhooks? Genesys Docs