Stuck on a persistent 504 Gateway Timeout when triggering bulk exports for WebRTC softphone sessions. The issue appears specifically when the conversation duration exceeds 45 minutes and involves multiple media streams.
The POST request to /api/v2/analytics/conversations/export returns a standard success initially, but the resulting job status remains ‘processing’ indefinitely. After 120 seconds, the client receives a timeout error from our proxy layer, while the Genesys Cloud dashboard shows the job as failed with no specific error code.
We are operating in the Europe/London region using the latest recording API version. The environment includes a BYOC setup with standard S3 integration for storage. All other digital channel types, such as webchat and SMS, export correctly with similar duration parameters. The metadata payload includes all required fields for chain of custody verification.
Has anyone encountered similar latency issues with high-volume WebRTC exports? We need to ensure the audit trail remains intact for legal discovery purposes. Any insights into timeout configurations or alternative export strategies would be appreciated.