The Genesys WebRTC softphone doesn’t play nice right after the Teams admin center pushes the updated direct routing policies. It’s dropping the media stream on every inbound leg. Edge node is on 24.5.0 and the PowerShell output cuts off at the transport binding step.
Get-CsOnlineSession -Verbose
Connecting to Microsoft Teams...
Transport: WSS
Binding:
The call quality dashboard just shows codec mismatch and the SBC config won’t apply.