Can anyone clarify why agents using the Genesys Cloud WebRTC softphone experience random disconnections during peak hours in America/Chicago, leading to unexplained adherence gaps in the WFM dashboard? We are on platform version 2024-09 and see WebSocket closure code 1006 in browser logs. The issue correlates with high concurrent digital channel load, suggesting a resource contention problem. Are there specific softphone settings or network configurations we should adjust to stabilize the connection and ensure accurate schedule reporting?