- Why does this setting prevent audio negotiation? Webchat sessions (v2.2.1) initiate WebRTC connections without errors, but the media stream fails to establish.
- The Architect flow triggers the WebRTC connection correctly, yet the ServiceNow webhook receives a ‘media_failed’ status immediately after the ICE candidates exchange.
- Chrome DevTools shows no STUN/TURN errors, but the SDP answer lacks the audio m-line, causing the softphone to drop the call before ringing.