Could someone explain why WebRTC softphone users experience intermittent audio dropouts during peak load? This issue correlates with high CPU usage on client devices.
Environment details:
- EU-West BYOC instance
- Architect flow: Standard IVR with queue routing
- Dashboard shows normal queue wait times
The problem persists across Chrome and Edge browsers. No server-side errors in the conversation detail views are visible. Is this a known client-side limitation or a network configuration issue?