I’m completely stumped as to why the WebRTC softphone throws a 401 Unauthorized error when agents log in during the Zendesk Talk migration. The OAuth tokens seem valid for the Platform API, but the media connection fails immediately.
- Environment: Genesys Cloud Public (EU-West-1)
- SDK: Genesys Cloud Web SDK v2.5.0
- Issue: Agent login succeeds, but media channel drops with 401