Has anyone figured out why the WebRTC softphone clients are hitting a 401 Unauthorized immediately after rotating SIP credentials on our primary BYOC trunk? The SIP registration logs show successful re-authentication to the carrier, yet the softphone handshake fails during the WebSocket upgrade phase.
We are running Genesys Cloud 2023-11 and the issue persists across Chrome and Edge browsers. The outbound routing logic remains intact, but the softphone connection drops every time the credential cache refreshes.