Can anyone clarify why WebSocket connections drop during load testing with JMeter 5.4.1? The environment is Genesys Cloud v2.16.0. When concurrent sessions hit 500, the browser console shows ‘WebSocket connection failed’ and the API returns 429 Too Many Requests. This happens before the documented rate limit is reached.
- Verified JWT tokens are valid and not expired.
- Increased JMeter thread ramp-up time to 60 seconds.