Deployed custom softphone widget to client prod org using genesys-cloud-sdk-js@3.85.0. WebRTC handshake doing jack all. Console spits out DOMException: createOffer() called with existing offer right after agent clicks connect. It’s weird since wss://webchat-service establishes fine, but audio tracks can’t attach.
- Chrome 114, Windows 11
- Org ID: 4829102
- Permissions:
conversation:write,user:read
Flow triggers join event, yet peer connection stays in connecting forever. Mic stays hot but no audio bridge.