So I’m seeing a very odd bug with WebRTC softphone recordings.
The bulk export job completes successfully to S3.
However, the manifest JSON lacks agent_id and custom metadata fields.
Regular PSTN calls export correctly. Is this a known limitation for digital channels?
The problem is that WebRTC sessions often lack the standard interaction metadata until the conversation fully terminates and is archived.
- Check if the export query includes
interactionType: "webRtc"
- Verify the manifest schema version in your export settings supports digital channel fields
- Force a re-index of the specific interactions if the data is stale