WebRTC recording export failing with 403 on digital channel metadata

Can anyone explain why the bulk export job for WebRTC recordings is returning a 403 Forbidden error when requesting the legal_hold_status field? We are using the Genesys Cloud Recording API v2 to pull data for a legal discovery request. The standard audio recording exports work fine, but the digital channel metadata seems to have stricter access controls.

The environment is EU-West-1. We are using the standard Service Account with recordings:view and recordings:export permissions. The error occurs specifically when the manifest generation tries to include the chain of custody fields for softphone sessions.

Here is the payload we are sending to the export endpoint:

{
 "query": {
 "type": "recording",
 "filters": [
 {
 "field": "channel_type",
 "operator": "EQUALS",
 "value": "webrtc"
 }
 ],
 "date_range": {
 "start": "2023-10-01T00:00:00Z",
 "end": "2023-10-31T23:59:59Z"
 }
 },
 "export_settings": {
 "include_metadata": true,
 "metadata_fields": ["legal_hold_status", "custody_chain_id", "participant_id"]
 }
}

The API returns a successful 202 initially, but the final status check shows a 403 on the metadata inclusion step. Is there a specific permission required for WebRTC metadata export that differs from PSTN recordings?

The best way to fix this is to add the legal_hold:read permission to the Service Account. The 403 error usually means the token lacks specific scope for sensitive metadata fields, even if recordings:view is present. Update the role assignment and retry the export request.

Check your service account role assignments to ensure the legal_hold:read permission is explicitly added, as recordings:view is insufficient for sensitive metadata fields in EU-West-1. Updating the role should resolve the 403 immediately.

Adding legal_hold:read resolved the 403. For AppFoundry partners building similar integrations, note that EU-West-1 enforces stricter scope validation. Ensure your OAuth client also includes recording:export to prevent subsequent failures during the actual file download phase.

This is caused by scope limitations on the service account.

• Add legal_hold:read permission to resolve the 403 error.
• Include recording:export scope to prevent download failures.