Could someone clarify why the bulk export job for WebRTC softphone recordings is failing during the metadata synchronization phase? The system initiates the export API correctly for digital channel data, but it returns a 403 Forbidden error when attempting to write to the S3 destination. This is critical for the current legal discovery request, as the chain of custody requires immediate archival.
The environment uses Genesys Cloud API v2 with a specific Architect flow that triggers the export upon legal hold assignment. The S3 bucket policy allows PUT operations from the export service role, yet the error persists only for WebRTC sources, not PSTN. The response body indicates a policy mismatch regarding legacy metadata tags, which suggests the WebRTC payload might be missing required headers.
We are operating in the Europe/London timezone, and the timestamps in the audit trail show the failure occurs exactly at the sync step. The SDK version is 1.0.4. Any insight into the specific metadata requirements for WebRTC exports would be appreciated, as the documentation is unclear on the digital channel constraints.
I’d recommend looking at at the specific permissions granted within the sydney region. regional deployments often enforce stricter boundary controls for byoc analytics. verify the service account has explicit s3 putobject permissions, not just generic bucket access. the 403 error in this context is not a network timeout but a policy denial at the object level.
since this involves legal hold, ensure the export job runs under a dedicated identity with object tagging privileges. the default assumed role usually lacks the specific write permissions required for metadata synchronization. switch the export target to a standard archive bucket first to rule out destination-specific restrictions. if the issue persists, check the architect flow configuration for any custom headers that might be interfering with the s3 sdk client.
the documentation suggests that digital channel exports require explicit consent flags in the recording policy. verify that the webrtc session metadata includes the necessary compliance tags before attempting the bulk export. without these tags, the system may reject the write operation as non-compliant.
also, consider adjusting the aggregation granularity to align with standard enterprise reporting windows. high-frequency polling often triggers rate limits that manifest as 403 errors. try reducing the batch size to 100 recordings per request and observe if the success rate improves. if the problem remains, check the cloudformation stack for any recent updates to the iam roles associated with the analytics service.
Make sure you verify the service principal has explicit s3:putobject permissions, not just generic bucket access. the 403 error here is a policy denial at the object level. since this involves legal hold, ensure the export job runs under a dedicated identity with object tagging privileges. the default scopes often miss this specific requirement.