Context:
WebRTC softphone connections exhibit 400ms+ latency spikes during peak hours in our EU-West BYOC environment. The issue correlates with Architect flow transitions involving IVR-to-agent handoffs, causing dropped audio packets despite stable SIP trunk metrics.
Question:
Can the Performance Dashboard be configured to isolate WebRTC-specific latency metrics from general queue wait times? We require visibility into softphone performance degradation independent of routing logic delays.