WebRTC handshake timeout during shift swap validation

Can’t quite understand why the WebRTC session drops with a 408 Request Timeout when the WFM engine validates a complex shift swap involving three agents in the America/Chicago timezone. The issue triggers specifically during the final compliance check before schedule publication.

Environment is Genesys Cloud US1 with Python 3.9.15 SDK. Is there a known latency threshold in the v2 API that causes the media stream to reset before the WFM scheduler confirms the swap?

You need to check the OAuth token expiry settings.

In Zendesk, we handled session refreshes differently. Genesys Cloud tokens expire faster.

The 408 error often means the credential timed out during the validation loop.

Try setting a shorter polling interval in your script.